Privacy policy

Effective Date: July 23, 2026

Welcome to Vednaro ("Website"), owned, operated, and marketed by D-Pra Global (Partnership Firm). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit or use our website at https://vednaro.com, purchase our products, communicate with us, or otherwise interact with our services.

This Privacy Policy is intended to comply with applicable Indian laws, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

Throughout this Privacy Policy:

  • "Vednaro", "Company", "we", "our", and "us" refer to D-Pra Global (Partnership Firm).

  • "You", "your", and "customer" refer to any person who accesses, browses, registers, or purchases products from our Website.

By using our Website, creating an account, placing an order, or otherwise providing your information, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

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1. About Us

Brand Name: Vednaro

Legal Entity: D-Pra Global (Partnership Firm)

Website: https://vednaro.com

E-commerce Platform: Shopify

Shipping & Order Fulfilment: Shiprocket and our authorized courier partners

Business Address:

Shop No. 15, Shyam Vihar Complex,

Opp. Gayatri Mandir,

Mansaโ€“Gandhinagar Highway,

Mansa โ€“ 382845,

Gandhinagar, Gujarat, India

Customer Support

Phone: +91 9313510150

Email: dpraglobal@gmail.com

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2. Our Commitment to Privacy

We understand that your personal information is valuable and deserves appropriate protection. We are committed to collecting and processing your information responsibly, transparently, and only for legitimate business purposes.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, alteration, accidental loss, or unlawful disclosure.

Our privacy practices are regularly reviewed to ensure compliance with applicable laws and evolving industry standards.

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3. Information We Collect

Depending on how you interact with our Website, we may collect different categories of information.

A. Personal Information

When you register, place an order, contact customer support, subscribe to newsletters, or participate in promotional activities, we may collect information including:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • City

  • State

  • Country

  • Postal Code

  • Date of Birth (where voluntarily provided)

  • Gender (optional)

  • Customer Account Credentials

  • Any information voluntarily shared with our support team

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B. Order Information

When you purchase products from Vednaro, we may collect information relating to your transactions, including:

  • Order Number

  • Purchased Products

  • Product Quantity

  • Purchase Date

  • Invoice Details

  • Delivery Status

  • Shipment Tracking Information

  • Return Requests

  • Refund Details

  • Replacement Requests

  • Customer Service Communications

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C. Payment Information

Payments made through our Website are processed using secure third-party payment gateways integrated with Shopify.

Depending on your chosen payment method, payment processors may collect information including:

  • Payment Method

  • Transaction Reference Number

  • Payment Status

  • Billing Information

For your security, Vednaro does not store your complete credit card number, debit card number, CVV, UPI PIN, internet banking password, or similar confidential financial credentials on its own servers.

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D. Technical Information

When you browse our Website, certain technical information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Browser Version

  • Device Type

  • Operating System

  • Language Preferences

  • Screen Resolution

  • Time Zone

  • Website Pages Visited

  • Products Viewed

  • Search Queries

  • Time Spent on Pages

  • Website Navigation Behaviour

  • Referral URLs

  • Clickstream Data

This information helps us improve website performance and user experience.

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E. Cookies and Similar Technologies

Our Website uses cookies, web beacons, pixels, and similar technologies to enhance your browsing experience.

These technologies may help us:

  • Remember your preferences

  • Maintain your login session

  • Improve website functionality

  • Analyze website traffic

  • Measure marketing effectiveness

  • Personalize product recommendations

  • Detect fraudulent activities

You may choose to disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.

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4. How We Collect Information

We collect information in several ways.

Information You Provide Directly

You may voluntarily provide information when you:

  • Create an account

  • Place an order

  • Subscribe to newsletters

  • Contact customer support

  • Fill out forms

  • Participate in surveys

  • Write product reviews

  • Submit feedback

  • Request refunds

  • Enter promotional campaigns

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Information Collected Automatically

Certain information is collected automatically through technologies such as cookies, browser logs, analytics services, and server records whenever you visit or use our Website.

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Information from Third Parties

We may receive limited information from trusted third-party service providers, including:

  • Shopify

  • Payment Gateway Providers

  • Shiprocket

  • Courier Partners

  • Fraud Prevention Services

  • Analytics Providers

Such information may include delivery confirmations, payment status, fraud alerts, or updated shipping details necessary to fulfill your order or improve our services.

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5. Why We Collect Your Information

Your personal information enables us to provide our products and services effectively. We use the information we collect for legitimate business purposes, including to:

  • Create and manage your customer account.

  • Process and fulfill your orders.

  • Arrange shipment and delivery of products.

  • Process payments and issue invoices.

  • Send order confirmations and shipping updates.

  • Respond to your questions and customer support requests.

  • Process cancellations, returns, exchanges, and refunds.

  • Verify your identity where necessary.

  • Detect, investigate, and prevent fraud or unauthorized activity.

  • Improve our Website, products, and services.

  • Analyze customer preferences and purchasing trends.

  • Recommend products that may be relevant to you.

  • Personalize your shopping experience.

  • Maintain business records.

  • Comply with applicable legal and regulatory requirements.

  • Protect the rights, property, and safety of Vednaro, our customers, and third parties.

We may also use your information to send promotional communications where permitted by law or where you have provided your consent. You may opt out of such communications at any time.

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6. Consent

By accessing, browsing, registering an account, placing an order, subscribing to our communications, or otherwise using the Website, you consent to the collection, storage, processing, and use of your personal information in accordance with this Privacy Policy and applicable laws.

Where required by law, we will obtain your explicit consent before processing your personal information for specific purposes, such as sending promotional communications or processing certain categories of personal data.

You may withdraw your consent at any time by contacting us at dpraglobal@gmail.com. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal. Please note that withdrawing consent may limit your ability to use certain features or services available on our Website.

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7. How We Share Your Information

Vednaro respects your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share your information only where necessary to operate our business, provide our services, or comply with legal obligations.

Your information may be shared with the following categories of recipients:

A. Shopify

Our online store is hosted on Shopify. Information required to process your orders, manage customer accounts, and operate our Website may be processed through Shopify's secure infrastructure.

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B. Payment Service Providers

Payments made through our Website are processed using secure third-party payment gateways integrated with Shopify.

Payment providers receive only the information necessary to authorize, process, and complete your payment transactions securely.

Vednaro does not receive or store your complete card details, CVV, UPI PIN, or internet banking credentials.

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C. Shipping & Logistics Partners

To deliver your orders, we share necessary shipping information with Shiprocket and our authorized courier partners.

Information shared may include:

  • Customer Name

  • Mobile Number

  • Delivery Address

  • Order Number

  • Parcel Details

  • Shipment Value (where required)

This information is used solely for order fulfilment, shipment tracking, delivery, returns, and customer support.

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D. Technology & Analytics Providers

We may engage trusted service providers to help us operate and improve our Website, including providers of:

  • Website Analytics

  • Marketing Analytics

  • Customer Support Tools

  • Email Communication Services

  • Fraud Detection Services

  • Website Performance Monitoring

These service providers are permitted to process your information only for the services they provide to us and are expected to maintain appropriate security measures.

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E. Legal & Regulatory Authorities

We may disclose your personal information if required:

  • By applicable law

  • By court order

  • By government authority

  • During legal proceedings

  • To prevent fraud or criminal activity

  • To protect our legal rights

  • To protect the safety of customers or the public

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F. Business Transfers

If Vednaro or D-Pra Global undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

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8. Third-Party Services

Our Website may integrate with or provide access to third-party services that operate independently from Vednaro.

These services may include:

  • Shopify

  • Shiprocket

  • Payment Gateway Providers

  • Google Analytics

  • Google Ads

  • Meta (Facebook & Instagram)

  • WhatsApp Business

  • Email Service Providers

Each third-party service maintains its own privacy practices. We encourage you to review the respective privacy policies of these providers before using their services.

Vednaro is not responsible for the privacy practices or content of third-party websites or services that are not owned or controlled by us.

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9. Payment Processing

All payments made through our Website are processed using secure payment gateways integrated with Shopify.

Depending on the payment method selected, transactions may be processed using:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

  • Buy Now Pay Later (where available)

  • Cash on Delivery (if offered)

Payment information is encrypted during transmission using industry-standard security protocols.

Vednaro does not collect or store confidential payment credentials such as:

  • Complete Credit Card Numbers

  • Debit Card Numbers

  • CVV

  • ATM PIN

  • UPI PIN

  • Internet Banking Passwords

Payment processors may maintain transaction records in accordance with their legal and regulatory obligations.

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10. Marketing Communications

If you choose to subscribe to our newsletter, promotional offers, or marketing updates, we may send you communications relating to:

  • New Product Launches

  • Wellness Tips

  • Health Education

  • Exclusive Offers

  • Discounts

  • Promotional Campaigns

  • Seasonal Sales

  • Surveys and Feedback Requests

You may opt out of promotional communications at any time by:

  • Clicking the "Unsubscribe" link in our emails;

  • Replying "STOP" to eligible communications, where applicable; or

  • Contacting us at dpraglobal@gmail.com.

Please note that even if you opt out of promotional communications, we may still send you essential service-related communications, including order confirmations, shipping updates, payment notifications, and customer support messages.

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11. Data Security

Protecting your information is a priority for Vednaro.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Our security practices may include:

  • Secure Socket Layer (SSL) encryption

  • Encrypted payment processing

  • Restricted employee access to personal information

  • Password-protected administrative systems

  • Firewall and server protection

  • Security monitoring and logging

  • Regular software updates

  • Access controls based on business necessity

While we strive to use commercially reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Customers are also responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect unauthorized access to their account.

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12. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing customer orders

  • Maintaining customer accounts

  • Providing after-sales support

  • Processing returns and refunds

  • Meeting accounting and taxation obligations

  • Resolving disputes

  • Detecting fraud

  • Complying with applicable laws

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements and our internal data retention practices.

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13. International Data Transfers

Our Website is operated from India; however, some of our trusted technology service providers, including Shopify and certain analytics or cloud infrastructure providers, may process or store information on servers located outside India.

Where such transfers occur, we take reasonable steps to ensure that your personal information is protected through appropriate contractual, technical, and organizational safeguards and in accordance with applicable law.

By using our Website, you acknowledge that your information may be transferred, stored, or processed in jurisdictions outside your state or country of residence where permitted by law.

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14. Your Rights Under Applicable Laws

Vednaro respects your privacy rights and is committed to complying with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws.

Subject to applicable legal requirements, you may have the following rights regarding your personal information:

Right to Access

You may request confirmation regarding whether we process your personal information and request access to the personal information we maintain about you.

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Right to Correction

If any of your personal information is inaccurate, incomplete, or outdated, you may request that we correct or update it.

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Right to Erasure

You may request deletion of your personal information where:

  • the information is no longer required for the purpose for which it was collected;

  • you withdraw your consent (where processing is based on consent);

  • deletion is required under applicable law.

Certain information may continue to be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.

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Right to Withdraw Consent

Where our processing of your personal information is based on your consent, you may withdraw that consent at any time by contacting us.

Withdrawal of consent will not affect processing already carried out before the withdrawal request.

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Right to Grievance Redressal

If you believe your personal information has been handled in a manner inconsistent with this Privacy Policy or applicable law, you may submit a grievance using the contact details provided below.

We will make reasonable efforts to investigate and respond within the timelines prescribed under applicable law.

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Right to Nominate

Where applicable under the Digital Personal Data Protection Act, 2023, you may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.

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15. Children's Privacy

Vednaro products and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children without appropriate authorization from a parent or legal guardian.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information as soon as practicable.

If you believe that a child has provided us with personal information, please contact us immediately at dpraglobal@gmail.com.

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16. Customer Accounts

If you create an account on our Website, you are responsible for:

  • Maintaining the confidentiality of your login credentials;

  • Restricting access to your account and password;

  • Ensuring that the information provided by you remains accurate and up to date; and

  • Immediately notifying us of any unauthorized use of your account or any suspected security breach.

Vednaro reserves the right to suspend or terminate customer accounts where fraudulent, unlawful, or unauthorized activities are detected.

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17. External Links

Our Website may contain links to third-party websites, applications, or services for your convenience.

Please note that these third-party platforms operate independently and maintain their own privacy policies.

Vednaro does not control and is not responsible for the content, security, or privacy practices of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

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18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Applicable laws and regulations;

  • Business operations;

  • Website functionality;

  • Security practices;

  • Third-party service providers; or

  • Other operational requirements.

Whenever material changes are made, the updated Privacy Policy will be published on our Website with a revised Effective Date.

Your continued use of the Website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

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19. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below:

D-Pra Global (Partnership Firm)

Brand: Vednaro

Website: https://vednaro.com

Business Address:

Shop No. 15, Shyam Vihar Complex,

Opp. Gayatri Mandir,

Mansaโ€“Gandhinagar Highway,

Mansa โ€“ 382845,

Gandhinagar,

Gujarat โ€“ 382845,

India

Customer Support

Phone: +91 9313510150

Email: dpraglobal@gmail.com

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20. Grievance Officer

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer regarding any complaint, concern, or request related to your personal information.

Grievance Officer

D-Pra Global (Partnership Firm)

Shop No. 15, Shyam Vihar Complex,

Opp. Gayatri Mandir,

Mansaโ€“Gandhinagar Highway,

Mansa โ€“ 382845,

Gandhinagar,

Gujarat โ€“ 382845,

India

Email: dpraglobal@gmail.com

Phone: +91 9313510150

To help us address your request efficiently, please provide:

  • Your full name;

  • Contact details;

  • A description of your concern or request;

  • Any relevant order or transaction details (if applicable); and

  • Supporting information that may assist us in investigating the matter.

We will acknowledge and respond to your grievance within the timelines prescribed by applicable law.

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21. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in Gandhinagar, Gujarat, unless otherwise required by applicable law.

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22. Acceptance of this Privacy Policy

By accessing or using https://vednaro.com, creating an account, purchasing products, or otherwise interacting with our Website, you acknowledge that:

  • You have read and understood this Privacy Policy;

  • You consent to the collection, use, storage, disclosure, and processing of your personal information as described herein;

  • The information provided by you is accurate to the best of your knowledge; and

  • You agree to be bound by this Privacy Policy and any future updates posted on our Website.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the Website and our services.

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Last Updated: July 23, 2026

Website: https://vednaro.com

Brand: Vednaro

Owned & Marketed By: D-Pra Global (Partnership Firm)

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End of Privacy Policy



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