Refund policy

Effective Date: July 23, 2026

Welcome to Vednaro. This Cancellation, Returns & Refund Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded for purchases made through https://vednaro.com.

By placing an order on our Website, you agree to this Policy along with our Terms & Conditions and Privacy Policy.

1. About Us

Brand: Vednaro

Owned & Marketed By: D-Pra Global (Partnership Firm)

Website: https://vednaro.com

Platform: Shopify

Shipping Partner: Shiprocket

Business Address

Shop No. 15, Shyam Vihar Complex,

Opp. Gayatri Mandir,

Mansa–Gandhinagar Highway,

Mansa – 382845,

Gandhinagar, Gujarat, India

Customer Support

📞 +91 9313510150

📧 dpraglobal@gmail.com

2. Order Cancellation

We understand that plans may change. Therefore, Vednaro allows customers to request cancellation of an order before it has been dispatched from our warehouse.

Cancellation Before Dispatch

You may request cancellation by contacting our customer support through email or phone.

If your order has not been dispatched, we will cancel the order and initiate the refund.

Once the shipment has been handed over to our logistics partner, cancellation requests cannot be accepted.

Vednaro also reserves the right to cancel any order in situations including, but not limited to:

Product unavailability
Incorrect pricing
Payment verification failure
Duplicate orders
Fraudulent transactions
Violation of our Terms & Conditions

3. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch:

Refunds are generally initiated within 2–5 business days after cancellation approval.
Refunds for prepaid orders are processed to the original payment method.
Depending on your bank or payment provider, it may take an additional few business days for the amount to reflect in your account.

4. Return Policy

Customer satisfaction is important to us.

You may request a return or replacement within 5 days of delivery if:

You received the wrong product.
The product arrived damaged.
The product is defective.
The product was tampered with before delivery.
You received an incomplete order.

Return requests submitted after the applicable return window may not be accepted unless required under applicable law.

5. How to Request a Return

To initiate a return, replacement, or refund:

Step 1

Contact our customer support within 5 days of receiving your order.

Email: dpraglobal@gmail.com

Phone: +91 9313510150

Step 2

Provide:

Order Number
Invoice (if available)
Reason for return
Clear product photographs
Clear photographs of the packaging
Unboxing video (recommended for damaged or incorrect products)

Providing complete information helps us process your request more efficiently.

Step 3

If your request is approved, we will arrange a reverse pickup wherever service is available.

Where reverse pickup is unavailable, customers may be requested to ship the product to an address provided by our support team. Reasonable shipping reimbursement may be offered where applicable.

6. Conditions for Accepting Returns

Returned products should generally be:

In their original packaging;
Unused, except where inspection is necessary;
Accompanied by all labels, seals, accessories, and promotional items received with the order; and
Packed securely to avoid damage during return transit.

Vednaro reserves the right to inspect returned products before approving refunds or replacements.

7. Returns That May Not Be Accepted

Return requests may be declined if:

The request is made after the applicable return period.
The product has been intentionally damaged or misused.
The product has been altered or modified.
The product is returned without essential components, accessories, or packaging (unless the issue relates to manufacturing or transit damage).
The damage occurred after successful delivery due to customer handling.
The request appears fraudulent or abusive.

Nothing in this Policy limits any rights available to consumers under applicable law.

8. Damaged, Defective or Incorrect Products

If you receive:

A damaged product;
A leaking product;
A defective product;
A tampered package; or
A product different from what you ordered,

please notify us within 5 days of delivery.

To help us investigate, please provide:

Order Number
Product photographs
Batch number (where applicable)
Packaging photographs
Unboxing video (if available)

Once verified, Vednaro may, at its discretion, provide:

A replacement;
A refund; or
Another appropriate resolution.

9. Replacement Policy

Where replacement is approved:

Replacement orders are subject to stock availability.
If the product is unavailable, a refund may be processed instead.
Replacement delivery timelines depend on your location and courier availability.

10. Partial Returns

If your order contains multiple products, you may request a return or replacement for one or more eligible items without returning the entire order.

Any promotional gifts linked specifically to the returned product may also need to be returned where applicable.

11. Refund Policy

Refunds are processed only after successful verification of the request and, where applicable, receipt of the returned product.

Refunds may be approved in situations including:

Cancellation before dispatch;
Approved return requests;
Damaged or defective products;
Wrong product delivered;
Lost shipments confirmed by the courier;
Orders cancelled by Vednaro.

12. Refund Method

Prepaid Orders

Refunds are credited to the original payment method used while placing the order.

Cash on Delivery (COD)

For COD orders, approved refunds will be processed through bank transfer or another mutually agreed payment method after obtaining the necessary bank details.

Refund processing generally begins within 2–5 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.

13. Promotional Discounts & Coupons

If an order placed using a promotional coupon, discount code, cashback offer, or other promotional benefit is cancelled or refunded:

The monetary refund will generally be based on the amount actually paid by the customer.
Promotional benefits, coupons, or one-time discount codes may not be reinstated unless specifically stated in the applicable offer terms.
Vednaro reserves the right to determine the treatment of promotional benefits in accordance with the terms of the respective campaign.

14. Quality Assurance

All Vednaro products undergo reasonable quality checks before dispatch.

If you believe a product has a manufacturing defect or quality issue, please contact our customer support promptly so that we can investigate and provide an appropriate resolution.

15. Policy Updates

Vednaro may revise this Cancellation, Returns & Refund Policy from time to time to reflect changes in our operations, legal requirements, or customer service practices.

The latest version will always be available at https://vednaro.com.

Continued use of the Website after any updates constitutes acceptance of the revised Policy.